Privacy Policy of Vanex (Al-Araba Al-Sari'a for Transport and Express Shipping Services)
Effective date: 24 October 2024
Last updated: 20 September 2026
1. Collection and use of information
Vanex collects the personal information required to provide its shipping and delivery services, such as name, phone number and address. This information is used exclusively for purposes related to our services, such as delivering shipments, communicating with customers, and managing accounts.
2. Collection and use of location data
The VNX Driver application collects location data to enable the core functions of the “Sayyarah” and “instant delivery” services. This location data is used to assign delivery requests near you, provide navigation, calculate trip distances, and allow customers to track drivers in real time.
Background location tracking: we collect this location data even when the application is closed or not in use (running in the background). This is essential to ensure continuous tracking of active trips and orders while the driver is using other applications, such as navigation maps. This data is transmitted securely to our servers and is not sold to third parties.
3. Sharing of information
Vanex does not share your personal information with third parties without your prior consent, unless required by law or legal process. Your data is used strictly for purposes directly related to our services.
4. Data security
We take all necessary security measures to protect your personal data from unauthorised access, disclosure or loss. Your data is stored using secure technologies and standard protocols to ensure its integrity.
5. Access to and control of your information
You have the right to request access to the personal data we hold about you, as well as to update or delete it if necessary. To make such requests, you can contact us at: [email protected].
6. Use of cookies
Our application may use cookies to improve the user experience, track browsing patterns, and personalise our services. You can change your browser settings to disable cookies, although this may affect the functionality of some services.
7. Data retention and deletion
We retain personal data for a defined period necessary to provide our services effectively, or as required by local laws. After this period, the data is deleted or anonymised in a way that prevents it from being recovered.
The "Contact us" form on our website: when you send a message we use your name, phone number, e-mail address (if you give one) and the message itself only so that we can reply to you. The website itself keeps no copy of the message and does not record your device's IP address; the message is sent straight to the Vanex customer care mailbox and handled there under this policy. Shipment tracking and the price calculator on the website do not store any personal data about you.
8. Updates to this privacy policy
Vanex reserves the right to update this privacy policy from time to time. You will be notified of any material changes by email or through other appropriate communication channels.
9. Contact information
For enquiries regarding this privacy policy, you can contact us at:
Vanex (Al-Araba Al-Sari'a for Transport and Express Shipping Services) Email: [email protected]